Hug Your People Book Testimonials

“Jack, his family, and the entire Mitchell’s team attend to the customer like no one else.  Hug Your Customers and Hug Your People are required reading for the entire management staff at Werner.  A singular focus on the customer by empowered people is a winning combination for success.”

- William T. Allen, Werner Co.
Chairman and Chief Executive


Hug Your People is a book rich with wisdom. The Mitchell family secret for success should be read by everyone — it's like Mike Krzyzewski or Tony Dungy opening up their playbooks for the public.
-- Jim Nantz, CBS Sports


The Mitchell Family understands the fundamental relationship between valuing your people and delighting their customers. The success of any business depends on the caliber of the people and the value they bring to their customers. I am a great example of a delighted Mitchells customer.”

-- Anne M. Mulcahy, Chairman and CEO, Xerox Corporation


The rush of business every day and the complexities that go along with it does not always allow us to stop and engage the way we should on the basics. This book serves as a great and easy reminder to do just that — build the right relationships with your employees and the rest is easy!

-- Nicholas M. Donofrio, Executive Vice President, Innovation and Technology, IBM Corporation


If you look behind the scenes at any business that succeeds over the long term, you will find motivated, committed, energized employees. Jack Mitchell is the grand master at motivating and inspiring employees to perform brilliantly — and exceed their customers expectations every time.

-- Richard J. Harrington, President & CEO, The Thomson Corporation


One of our nations top retail merchants offers a remarkable insight about the exciting benefits from recognizing applauding and respecting people. The realty of this passionate conviction is evident when you walk the Mitchells/Richards stores and the author Jack Mitchell is the leading practitioner An upbeat positive read which I recommend to any leader trying to motivate inspire and retain their team.

-- Larry Bossidy, former Chairman, Honeywell and author of Execution and Confronting Reality


Hug Your People must be a ‘must read’ if Jack Mitchell authored it. He knows more about motivating people – customers, employees and all with whom he comes in contact than any other person I know.

-- Arthur Levitt, Jr., Author of Take on the Street, Former Chairman SEC, Present Friend and Customer of Mitchells


The concepts and strategies in Hug Your People will set you apart from the competition. Your people will work harder, smarter, and with more energy and enthusiasm. In a way that is unique to your organization.

-- Harry Paul, Co-author, FISH! A Remarkable Way to Boost Morale and Improve Results


In 'Hug Your People', Jack Mitchell explains how simple ideas, put into practice, will let your employees know how much you value them. Be nice to them. Trust them. Recognize them. Give them a hug. It works for Jack, it works for me, and it will work for you!

-- Ken Blanchard, co-author, The One Minute Manage and Raving Fans


Your book is a bible on how to nurture associates by building a great team spirit, BRAVO!

-- Gildo Zegna, CEO, Ermenegildo Zegna