• "Jack Mitchell truly inspires others to create a culture of hugging that extends beyond the workplace and into our everyday lives. Simply put, Jack Mitchell’s approach makes the world a better place."

    - Steve Adubato
    Ph.D., Author, Emmy Award-winning Anchor

    Jack's Story
  • A hug is anything that exceeds a customer’s expectations. It can be as commonplace as a smile or eye contact. It can be a firm handshake. It can be calling when you say you will. It can be remembering a customer's name even though it's only the second time you've seen them and the first time was two years ago.

    What Are Hugs?
  • "Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results"

    Jack reveals his secrets for developing long-lasting business relationships and customer loyalty.

    Hug Your Customers
  • "Hug Your People: The  Proven Way to Hire, Inspire, and Recognize Your Employees and Achieve Remarkable Results"

    Jack explains how simple ideas, put into practice, will let your employees know how much you value them. Be nice to them. Trust them. Recognize them. Give them a hug.

    Hug Your People
  • Jack has been invited as the keynote speaker for over 200 events.

    Corporations from Wells Fargo to Starbucks and universities from Georgetown to Harvard have invited Jack to elaborate on his philosophies, which are powerful in both their simplicity and relevance.

    Invite Jack


Hugs Launches New Website
Welcome to our new and improved and easier to navigate website. We welcome your feedback!

Hug Your Customers 10th Anniversary
Hug Your Customers was published in May 2003...10 years later Jack continues to spread the hugging message.  Over these past ten years, many companies and organizations have read this book and/or heard Jack speak and have shared with us how Jack's "hugging" philosophy has worked for them.  We would love for you to share any of your own hugging stories with us!!

Jack's Speaker and new Demo Reels are online
You can now view Jack Mitchells speakers reel as well as his new demo reel on our Speaking Engagements Page.

Keynote Speaking Engagements

Jack is a world-class keynote speaker – keynoting at hundreds of events for corporations including Morgan Stanley, Conde Nast, Payless, Nike, Starbucks, and Harvard University addressing audiences of all sizes and reaching over 50,000 people globally with his Hug presentations.

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