A hug is anything that exceeds a customer's expectations. It can be as commonplace as a smile or eye contact. It can be a firm handshake. It can be calling when you say you will. It can be remembering a customer's name event though it's only the second time you've seen them and the first time was two years ago.
Now available online & in stores!
Selling the Hug Your Customers Way: The Proven Process for Becoming A Passionate and Successful Salesperson For Life
"This is a must for everyone who is interested in sales—not just in selling things but in selling yourself to people in a way that they will support you and never forget you. Read it!"
Leonard A. Lauder
Chairman Emeritus of The Estée Lauder Companies Inc.
Keynote Speaking Engagements
Jack is a world-class keynote speaker – keynoting at hundreds of events for corporations including Morgan Stanley, Conde Nast, Payless, Nike, Starbucks, and Harvard University addressing audiences of all sizes and reaching over 50,000 people globally with his Hug presentations.
More About Speaking Engagements