A hug is anything that exceeds a customer's expectations. It can be as commonplace as a smile or eye contact. It can be a firm handshake. It can be calling when you say you will. It can be remembering a customer's name event though it's only the second time you've seen them and the first time was two years ago.
Revised & Updated For The First Time!
Hug Your Customers, STILL the Proven Way to Personalize Sales and Achieve Astounding Results has been updated and refreshed and is available now in both hardcover and audio!!
Here's a peek at the newly updated audio version of Hug Your Customers!
Jack's Speaker & New Demo Reels Now Online
You can view Jack Mitchells speakers reel as well as his new demo reel on our Speaking Engagements Page.
Keynote Speaking Engagements
Jack is a world-class keynote speaker – keynoting at hundreds of events for corporations including Morgan Stanley, Conde Nast, Payless, Nike, Starbucks, and Harvard University addressing audiences of all sizes and reaching over 50,000 people globally with his Hug presentations.
More About Speaking Engagements