A master of customer service reveals his secrets for developing long-lasting business relationships and customer loyalty.
“We shower our customers with attention. There’s no doubt in my mind that our philosophy can be applied to selling just about anything from aircraft engines to beanbags.”
Jack Mitchell, CEO Mitchells Family of Stores – Mitchells/Richards/Marshs/Wilkes Bashford
author of Hug Your Customers® and Hug Your People®
Mitchell Family, associates and customers were interviewed as part of the PBS documentary based on the concepts in the book Leading With Kindness
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Businessman stresses customer service
Jack Mitchell still wears a measuring tape draped across his shoulders while working the sales floor. But as the chairman and CEO of three nationally renowned upscale clothing stores – including one in Westport, Conn. that still bears the family name – will tell you, it still takes a hug of sorts to succeed in this day and age. more >
WDD Tribute: Mitchells Mark Half-Century of Retailing
by DAVID MOIN Posted TUESDAY SEPTEMBER 09, 2008 From WWD ISSUE 09/09/2008 The Mitchells, Connecticut’s first family of retailing, held a hug fest with their suppliers Thursday night to celebrate 50 years in business. “See, we even hug our bankers,” said Jack Mitchell, chairman and chief executive officer, as he embraced one of the money [...] more >
Newsweek review
Hug Your People: The Proven Way to Hire, Inspire and Recognize Your Employees and Achieve Remarkable Results By Jack Mitchell The organizational morale-boosting advice dispensed by clothing-store CEO Mitchell comes not from breezy consultant-speak, but from the author’s decades of leading a chain of high-end retailers. Mitchell’s principles—have faith in your employees, involve them in [...] more >
TODAY reviews Hug Your People
Want to get ahead in business? Be nice! CEO Jack Mitchell writes that a happy staff is a productive staff Jack Mitchell, CEO of the clothing stores Mitchells/Richards/Marshs, outlined how to keep customers happy in “Hug Your Customers.” In his follow up book, Mitchell repeats turns inward to focus on how to hire and maintain [...] more >
